How Legal Access Works For Your Account
Our Legal notice explains the conditions attached to account access, identity checks, wallet records and requests made through support. Eligibility depends on local law, so you should confirm that access is permitted in your location before creating an account. We record payment references for DANA, OVO,
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GoPay, QRIS, bank transfer and virtual account activity so we can match a transaction to the correct account. A phone verification step may be required before account access, and a name or account detail mismatch can pause a policy request while we check the record. From
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Jakarta or elsewhere in Indonesia, you can ask us to clarify a clause, correct an account detail or explain why access has been restricted.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.